Connect your domain
Connect your domain with Namecheap
Your domain is managed in Namecheap. The record goes in the Advanced DNS tab of your domain.
The record you are adding
Droply shows your exact record on the Domains page of your dashboard. It looks like this (copy your own values from there):
Type
CNAME
Name / Host
your subdomain
or
or
@ for the root
Value / Target
customers.droply.id
Steps in Namecheap
The words in bold are exactly what to look for and click in Namecheap.
- Go to the Namecheap site and Sign In to your account.
- In the left sidebar, click Domain List.
- Find your domain and click the Manage button next to it.
- At the top of the page, click the Advanced DNS tab.
- In the Host Records section, click Add New Record.
- Open the Type dropdown and choose the type Droply shows you (for example CNAME Record or TXT Record).
- In the Host field, enter the label Droply gave you (just the label, like
www, or@for the root domain). - In the Value field, paste the target Droply shows you (the one above).
- Leave TTL on Automatic.
- Click the green checkmark to confirm the row, then click Save All Changes.
Open Namecheap
Opens in a new tab. Keep this guide open beside it.
Good to know
- Host field = label only. Enter just the part before your domain. For a subdomain type only
www; for the root domain use@. - Namecheap does not allow a real CNAME Record on the root domain (
@), because it conflicts with email records. If Droply asks for the root, use the subdomain (likewww) it provides. - Do not add a trailing dot to the Value; Namecheap formats it for you.
- Remove any old conflicting CNAME, A, or URL Redirect record on the same Host first, or the new one will not work.
- This only works if your domain uses Namecheap's nameservers. On the Domain tab, check that Nameservers is set to Namecheap BasicDNS; if it points elsewhere, the record belongs at that other provider.
- Changes usually take about 30 minutes, but full propagation can take a few hours.
After you save
That is the only step on your side. DNS changes take a few minutes to spread across the internet (sometimes up to an hour). You do not need to do anything else: Droply checks automatically and turns your domain live the moment it is ready, with HTTPS set up and renewed for you forever. Grab a coffee and come back in a bit.